Air China International

Check-In

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1. How do I check-in for international flights?
Passengers should arrive at the airport within the required time limit. Please bring your valid passport, necessary visas and other valid travel documents that you used during the purchase of your ticket. Be sure to complete all check-in and exit requirements in advance.

2. What is the closing time for check-in on regional and international flights?
For flights originating in Beijing: All of Air China’s Domestic and International flights operate out of T3. Check-in counters for Air China flights will close 30 minutes before departure for domestic flights and 60 minutes before departure for international and regional flights. Boarding gates for all flights will close 10 minutes before departure. Customers connecting between Terminal 3 and Terminal 1 or 2, should plan for a minimum connecting time of 2-3 hours depending on the flight.

3. What type of identification is needed during check-in?
For international flights, passengers will need to show a valid passport, necessary visas and other travel documents that you used during the purchase of your ticket. Please be sure that these documents are in your carry-on baggage and not packed in your checked luggage.

4. May I check-in for my flight online?
Passengers who purchase Air China international e-tickets with travel originating from Vancouver, Hong Kong, Kuala Lumpur, Singapore or London, may choose to check-in and print boarding passes online using the local web sites (Canada, Hong Kong, Malaysia, Singapore, and United Kingdom). With the online check-in service, you can select your seat, accumulate mileage, and print boarding passes one day in advance of your flight. These services are currently available from 14:00 every day for same-day or next-day flights operated by AIR CHINA ONLY. The local web site is provided in English, Simplified Chinese and Traditional Chinese for convenience of all passengers.

5. Can I use web check-in if I have baggage to check?
Yes. After you have successfully checked-in online, you may check your baggage at our designated Web Service Desk at the airport.

6. Can I cancel my flight after checking in online?
Yes. If you have to cancel your flight after you have checked-in online, you may do so either through web or by calling the service hotline at (0086)4008-100-999 at least 3 hours prior to flight departure.